Fix On Call

Privacy Policy

This Privacy Policy explains how Fix On Call collects, uses, stores, protects, and handles personal information submitted through our website, quote forms, phone calls, email, and service communications.

Last updated: May 4, 2026

1. Who We Are

Fix On Call provides stucco repair, flooring, painting, and finishing services in Calgary and surrounding areas.

Website: https://fixoncall.ca

Email: service@fixoncall.ca

Phone: 403-714-0080

2. Personal Information We May Collect

Depending on how you interact with us, we may collect:

• Name
• Email address
• Phone number
• Service address or general location
• Project details, photos, measurements, notes, or descriptions you choose to provide
• Preferred appointment or contact times
• Messages sent through contact forms, quote forms, email, phone, or text
• Website usage information, such as pages visited, approximate location, browser/device information, referral source, and cookie or analytics data
• Technical security information such as IP address, timestamps, logs, and spam-prevention data

We only ask for information that is reasonably needed for the purposes described in this policy.

3. How We Collect Information

We may collect personal information when you:

• Submit a contact form or quote request on the website
• Email, call, text, or otherwise contact Fix On Call
• Request an estimate, book a service, or ask follow-up questions
• Send project photos, property details, or service instructions
• Use the website, including through cookies, analytics, security logs, and spam-prevention tools

4. Why We Use Personal Information

Fix On Call may use personal information to:

• Respond to inquiries and quote requests
• Prepare estimates and service recommendations
• Schedule appointments and perform services
• Communicate about projects, changes, invoices, follow-ups, or customer support
• Maintain business, tax, accounting, warranty, and service records
• Improve website performance, security, and user experience
• Prevent spam, fraud, abuse, or unauthorized access
• Comply with legal, regulatory, insurance, or dispute-resolution obligations

5. Consent

By submitting information through our website, contacting us, requesting a quote, or otherwise providing personal information to Fix On Call, you consent to the collection, use, storage, and disclosure of that information for the purposes described in this Privacy Policy, unless another legal basis applies.

You may withdraw consent for future use where legally allowed by contacting us. If you withdraw consent, we may not be able to respond to your request, provide service, maintain an active project, or continue certain communications.

6. Where Information Is Stored

Information submitted through the Fix On Call website may be stored in the website database hosted by Hostinger. Contact form and quote request information may also be sent to and stored in Google email systems used by Fix On Call.

Because we use third-party service providers, personal information may be processed or stored outside Alberta or outside Canada, depending on how those providers operate their infrastructure. When information is handled by service providers, it may be subject to the laws of the jurisdictions where it is processed or stored.

7. Service Providers and Tools We Use

We may use third-party service providers to operate the website, process form submissions, deliver email, improve security, understand website performance, and support business operations. These may include:

• Hostinger for website hosting, website files, databases, server logs, and related hosting services
• Google services for email, website analytics, search tools, or other business tools
• WordPress plugins used for contact forms, security, caching, spam prevention, analytics, or website functionality
• Professional advisors, insurers, contractors, or service partners where needed for business, legal, accounting, insurance, or operational purposes

We do not authorize service providers to use personal information for their own unrelated purposes.

8. Cookies, Analytics, and Website Data

The website may use cookies, similar technologies, analytics tools, caching tools, security tools, and log files. These tools may collect technical information such as IP address, device type, browser type, pages visited, time on site, referral source, and approximate location.

This information helps us understand website performance, improve the website, prevent spam or abuse, and maintain security. You can control cookies through your browser settings, but disabling cookies may affect some website features.

9. Marketing and Email Communications

If you contact Fix On Call, we may reply by email, phone, or text about your inquiry, quote, project, service, or related follow-up. We may also send service-related or business communications where permitted by law.

If Fix On Call sends promotional or marketing emails, we will aim to do so in accordance with applicable Canadian anti-spam requirements, including consent and unsubscribe requirements where they apply.

10. Disclosure of Personal Information

Fix On Call does not sell personal information. We may share personal information only when reasonably necessary, including:

• With service providers who help operate the website, email, forms, hosting, analytics, security, or business systems
• With contractors, suppliers, or service partners where needed to respond to a quote request or complete requested work
• With payment, accounting, insurance, legal, or professional advisors where needed
• Where required or permitted by law, court order, regulation, insurance process, dispute process, or government authority
• To protect the rights, safety, property, security, or operations of Fix On Call, customers, website users, or others

11. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These safeguards may include password-protected systems, hosting controls, restricted access, security tools, spam-prevention tools, and routine website maintenance.

No website, email system, database, or internet transmission is completely secure. Please avoid sending highly sensitive information through website forms unless it is necessary for your service request.

12. Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, meeting legal or tax obligations, and protecting our business operations.

When information is no longer needed, we may delete, anonymize, archive, or securely retain it as required or permitted by law and operational needs.

13. Access, Correction, and Deletion Requests

You may contact Fix On Call to request access to personal information we hold about you, ask for a correction, or request deletion where legally and operationally possible.

We may need to verify your identity before responding. Some information may need to be retained for legal, tax, insurance, warranty, dispute, security, or legitimate business reasons.

14. Children’s Privacy

Our website and services are intended for homeowners, property owners, tenants, property managers, and adult customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and address the request.

15. Links to Other Websites

The Fix On Call website may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, legal requirements, or business practices. The updated version will be posted on this page with a revised “Last updated” date.

17. Contact Us

This Privacy Policy is provided for general website and business transparency. It is not legal advice. Fix On Call may consult a qualified legal professional to review this policy for its specific business obligations.